Refund Policy

1. Warranty Policy

TORRAS products purchased from an authorized retailer are covered by a 180-day limited warranty, which begins upon receipt by the purchaser.

1.1 Warranty Period and Channels

TORRAS products purchased from an authorized retailer are covered by a 180-day limited warranty, which begins upon receipt by the purchaser.

TORRAS products are sold through official channels such as the official website and Amazon. Manufacturers, suppliers, and publishers outside of these channels may offer their own warranties. Please contact each company for details. We strongly recommend that you avoid purchasing from these channels, as we have received customer complaints about fraudulent orders.

1.2 Warranty Coverage

The warranty does not cover the following cases:

(1) If the warranty period has expired

(2) If you purchased from a seller other than an authorized dealer

(3) Failure to provide sufficient proof of purchase

(4) Problems not related to quality (after 30 days from purchase)

(5) In the event of loss or theft of the product

(6) If the product breaks down due to modifications, disassembly, or repairs by the customer or a third party without following the official manual.

(7) Damage to the product due to improper operation by the purchaser (including, but not limited to, use in environments with heights, temperatures, or humidity that exceed the range of the usage environment shown in the advertisement, or improper operation of the equipment).

(8) Malfunctions and damage caused by external factors after purchase (such as pressure, liquids or foreign objects entering the product, etc.)

(9) Damage to the product caused by fire, earthquake, storm, flood, other natural disasters, pollution, etc.

(10) Free products

1.3 Warranty Process

• Click the provided link or scan the QR code below and fill out the form to activate your warranty.
• Please fill out the after-sales service form with relevant information or contact us at mall@torraslife.com, and be sure to provide valid proof of purchase such as an official order number, a detailed description of the problem, and supporting documents such as photos and videos.
• We will respond within 1-2 business days.

1.4 Disclaimer

TORRAS shall not be liable for:

• Loss of data while using TORRAS products;
• Loss or damage to any third-party products other than TORRAS products (including, but not limited to, damage to mobile phones, screen damage, etc.)

2. Return and Refund Policy

Thank you for using TORRAS. By ordering from TORRAS, you are implicitly agreeing to the following terms and conditions.

Manufacturers, suppliers, and distributors other than TORRAS may have their own policies for you. Please contact them for details. Please note that return and refund policies may vary depending on local laws and regulations.

2.1 30-Day Unconditional Return Policy

We offer a full refund for any reason within 30 days of purchase, as long as the product is not damaged. Please note, however, that this refund policy may not apply to business purchases or bulk orders (usually defined as orders of 10 or more items).

2.2 Cancellation of Order

You can cancel your order within 24 hours of placing it. However, please note that cancellations are not possible after the item has been shipped. If you wish to cancel your order, please contact us at mall@torraslife.com.

2.3 Returns/Exchanges

2.3.1 Return and exchange deadline

• If you are not satisfied with a product purchased from an authorized retailer, please contact us within 30 days of receiving the product and we will accept returns, exchanges, or refunds.
• If more than 30 days have passed, we will not accept returns or exchanges.
• If you experience any problems with your product during the warranty period, please feel free to contact us at any time. We will offer a refund or resend a new product (full refund is available in the case of initial defects).

2.3.2 Return Procedure

• Please fill out our after-sales service form or contact us at mall@torraslife.com for return instructions.
• Please provide valid proof of purchase, such as your order number from an official channel.
• We will respond within 1-2 business days.

2.3.3 Replacement Procedure

• Click here or scan the QR code below to fill out the form and activate your warranty.
• Please fill out our after-sales service form or contact us at mall@torraslife.com. Please note that we will require a valid proof of purchase (official order number) and detailed information such as a description of the problem, photos, and videos.
• We will respond within 1-2 business days.

2.3.4 Return and exchange shipping fees

If the return or exchange is due to a quality issue, TORRAS will cover all shipping costs. However, if the return or exchange is due to a reason other than quality, the customer will be responsible for the shipping costs. Specific fees vary depending on the region, so please contact mall@torraslife.com for detailed addresses and fees.

2.3.5 Price Protection

TORRAS reserves the right to change the prices of products displayed on this website at any time and to correct any unforeseen pricing errors. However, TORRAS offers a 14-day price guarantee. If TORRAS lowers the price within 14 days of your purchase date, we will refund the difference. Please feel free to contact us at mall@torraslife.com. Please note that you must contact us within 14 days of the price change to receive a refund. However, this does not apply to limited-time price reductions such as Black Friday or Amazon Prime Day, and is only applicable to price comparisons across same channels.

2.3.6 After-sales service inquiries

Email: mall@torraslife.com

After-sales service form: