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Warranty Policy
延長保証
14日以内に品質保証カードに載せたLINE、メールアドレスいずれか連絡してお願いします。対象製品の保証期間は、お客様がご購入いただいた後1年間とします。保証期間中に対象製品に不具合があった場合は、1回に限り無償で交換させていただきます。
Warranty Policy
How to activate the warranty service?
We are responsible for our product conditions and are pleased to help you resolve any issues. We sincerely hope you have a positive experience every time you shop at TORRAS.
We support a 180-day warranty. From the time you purchase the product to 180 days, we provide free repair service and give you a hand at any time.Please submit a ticket above if you need to activate your warranty service.
Notes: If you have any concerns about your purchase, please contact us at support@torraslife.com.
Warranty Policy
How to activate the warranty service?
We are responsible for our product conditions and are pleased to help you resolve any issues. We sincerely hope you have a positive experience every time you shop at TORRAS.
We support a 180-day warranty. From the time you purchase the product to 180 days, we provide free repair service and give you a hand at any time.Please submit a ticket above if you need to activate your warranty service.
Notes: If you have any concerns about your purchase, please contact us at support@torraslife.com.
ご注意：
普通の保証期間は30日限りです。延長保証を申請したら保証期間は360日まで延長となります。ご了承くださいませお客さまより提供された個人情報は、個人情報の提供を受けた当社各部門にて責任をもって適切な方法により管理し、紛失、盗難、改ざんおよび漏洩などの事故の発生を防止いたします。ご安心くださいませ。今後、アンケート、景品、プロモーションなどのメールを送信する場合があります。ご理解の程、お願い致します。
- Product that has been replaced
- Defects or damages due to loss, theft, or a natural disaster
- Product was used for unintended purposes
- Man-made damage and other deliberate damage to the product
- Failure or damage caused by misuse, mishandling, or other abnormal use
- Damage caused by improper or unauthorized repair or maintenance
- Esthetical changes or defects due to normal wear and aging
- Product is not genuine or not manufactured by TORRAS
- Purchased from a third party, or any alteration to the product that was carried out by a third party
What is NOT covered by this warranty?
Only products that are purchased directly from the TORRAS amazon store or TORRAS website are eligible for this warranty as other sellers/channels may offer different or altered warranties. The warranty does not cover the following:
- Product that has been replaced
- Defects or damages due to loss, theft, or a natural disaster
- Product was used for unintended purposes
- Man-made damage and other deliberate damage to the product
- Failure or damage caused by misuse, mishandling, or other abnormal use
- Damage caused by improper or unauthorized repair or maintenance
- Esthetical changes or defects due to normal wear and aging
- Product is not genuine or not manufactured by TORRAS
- Purchased from a third party, or any alteration to the product that was carried out by a third party
Replacement Warranty
Any quality-related issue, please feel free to contact us, and we provide replacement warranty for all products.
延長保証
14日以内に品質保証カードに載せたLINE、メールアドレスいずれか連絡してお願いします。対象製品の保証期間は、お客様がご購入いただいた後1年間とします。保証期間中に対象製品に不具合があった場合は、1回に限り無償で交換させていただきます。
ご注意：
普通の保証期間は30日限りです。延長保証を申請したら保証期間は360日まで延長となります。ご了承くださいませお客さまより提供された個人情報は、個人情報の提供を受けた当社各部門にて責任をもって適切な方法により管理し、紛失、盗難、改ざんおよび漏洩などの事故の発生を防止いたします。ご安心くださいませ。今後、アンケート、景品、プロモーションなどのメールを送信する場合があります。ご理解の程、お願い致します。
