TORRAS Japan, a company of Rakuso Tensei Technology Co., Ltd. (hereinafter referred to as "TORRAS" or "our company"), is committed to customer satisfaction and to providing customers with high-quality products and services, so all TORRAS products come with a 180-day warranty period from the date of delivery. By purchasing a TORRAS product, you are deemed to have agreed to the TORRAS limited warranty terms. Please read the information below for specific warranty terms.

1. Warranty Policy All TORRAS products purchased from an authorized dealer are covered by a 180-day limited warranty. The warranty period begins when the purchaser receives the product.

1.1 Warranty Period and Channel
- TORRAS products purchased from an authorized dealer are covered by a 180-day limited warranty, which begins when the purchaser receives the product.
- TORRAS products are sold through official channels such as the official website and Amazon. Manufacturers, suppliers, and publishers outside of these channels may provide their own warranties. Please contact each company for details. We strongly recommend that you purchase from these channels as we have received customer feedback regarding fraudulent orders.

1.2 Warranty Coverage
- The warranty does not apply in the following cases:
(1) If the warranty period has expired
(2) If you purchased the product from a seller other than an authorized dealer
(3) You fail to provide sufficient proof of purchase
(4) Problems not related to quality (after 30 days from purchase)
(5) In the event of loss or theft of the product
(6) If the product breaks down due to modification, disassembly, or repair by the customer or a third party without following the official manual.
(7) Damage to the product caused by improper operation by the purchaser (including, but not limited to, use at altitudes, temperatures, humidity, and improper operation of the equipment that exceed the range of the usage environment shown in the advertisement).
(8) Breakdowns and damage caused by external factors after purchase (load such as pressure, inclusion of liquids/foreign objects, etc.)
(9) Damage to the product caused by fire, earthquake, storm, flood, other natural disasters, pollution, etc.
(10) In the case of free products

1.3 Warranty Process
- Click on the link provided or scan the QR code below and fill out the form to activate your warranty.
- Please fill out the after-sales service form with relevant information or contact us at torras.jp@torraslife.com. Please be sure to provide a valid proof of purchase, such as an order number from an official channel, a detailed description of the problem, and materials such as photos and videos.
- We will respond within 1-2 business days.

1.4 Disclaimer
TORRAS shall not be liable if:
- Data loss while using TORRAS products;
- Loss or damage to any third party products other than TORRAS products (including but not limited to damage to mobile phones, damage to screens, etc.)

2. Return and Refund Policy Thank you for using TORRAS. By ordering from TORRAS, you are implicitly agreeing to the following terms and conditions.
Non-TORRAS manufacturers, suppliers, and distributors may have their own policies available to you. Please contact them for more information. Please note that return and refund policies may vary depending on local laws and regulations.

2.1 30-Day No-Questions-Asked Return Policy
- We offer a full refund for any reason within 30 days of purchase, unless the item is damaged. Please note, however, that this refund policy may not apply to corporate purchases or bulk orders (usually defined as orders of 10 or more items).

2.2 Cancellation of an order
- You can cancel your order within 24 hours of placing your order. However, please note that you cannot cancel your order after it has been shipped. If you wish to cancel your order, please contact us at torras.jp@torraslife.com.

2.3 Returns/Exchanges
1. Return and exchange deadline
- If you are not satisfied with a product purchased from an authorized retailer, you may return, exchange or refund the product if you contact us within 30 days of receiving the product.
- If more than 30 days have passed, we will not be able to accept returns or exchanges.
- If there is any quality problem with the product, you can choose a full refund or a one-time free exchange within 30 days of receiving the product.
2. Return Procedure
- To process your return, please fill out our after-sales service form or contact us at torras.jp@torraslife.com.
- Please provide a valid proof of purchase, such as an order number from an official channel.
- We will respond within 1-2 business days.
3. Replacement Procedure
- Click here or scan the QR code below to fill out the form and activate your warranty.
- Please fill out our after-sales service form or contact us at torras.jp@torraslife.com. Please note that we will require a valid proof of purchase (official order number) and detailed information such as a description of the problem, photos, and videos.
- We will respond within 1-2 business days.
4. Return and exchange shipping fees
- In the case of returns or exchanges due to quality issues, TORRAS will cover all shipping costs. However, in the case of returns or exchanges due to reasons other than quality issues, shipping costs will be borne by the customer. The specific fees vary depending on the region, so please contact torras.jp@torraslife.com for detailed addresses and fees.
5. Price Protection
- TORRAS Japan (Rakuso Tensei Co., Ltd.) reserves the right to change the prices of products displayed on this website at any time, and to correct any pricing errors that occur unexpectedly. However, TORRAS Japan offers a 14-day price guarantee. If TORRAS Japan lowers the price within 14 days of the purchase date, we will refund the difference, so please feel free to contact us at torras.jp@torraslife.com. Please note that you must contact us within 14 days of the price change to receive a refund. However, please note that this does not apply to limited-time price reductions such as Black Friday, Amazon Prime Day, etc., and only applies to price comparisons on the same channel.
6. Email for after-sales service and support: torras.jp@torraslife.com
After-sales service form: Insert form link

3. Shipping Policy
Thank you for using https://torras.co.jp/. TORRAS aims to provide the best delivery service. Below are the terms and conditions that make up our delivery policy.
3.1 Shipping Processing Time
- All orders are processed within 1-2 business days (only processed on business days).
- Business hours: 10:00--18:00
- Please note that around holidays and during peak periods, orders may take longer than usual to be processed/delivered. If there is a significant delay in your order, please contact us by email.

3.2 Estimated Delivery Date


Order processing times may vary depending on factors such as the availability of individual items, the season, holidays, and other circumstances. Also, popular items that are currently out of stock may take longer to ship. We apologize for any inconvenience this may cause, and thank you for your understanding.

3.3 Shipping Confirmation and Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. To check the status of your order, click on the link below:
[Disappearance link]
If your tracking information is not updated within 5 business days, please contact us at torras.jp@torraslife.com.
3.4 Shipping Areas Please see the bottom of the page for delivery areas.
If your area is not listed, please contact us at torras.jp@torraslife.com.

3.5 Shipping Information Please ensure that all shipping information you provide is correct. We are not liable for any losses, including lost parcels, damaged parcels, losses due to delays, or any other losses caused by incorrect shipping information provided by you.

3.6 Logistics companies
YUN Express is your logistics partner for shipping TORRAS products and will choose the shipping company that we believe is best for you.

3.7 Import Taxes and Duties You may be subject to import taxes, duties and other customs fees on imported goods. These charges are not included in the price you pay us. These taxes and fees are charged by the customs authorities of the destination country, if applicable. Please contact the customs authorities of the destination country directly for more information about these taxes and fees.

3.8 Frequently Asked Questions
- I have ordered multiple items. Will they be shipped at the same time?
We try to ensure that all items are delivered to you at the same time. However, we may choose different shipping methods for some items, so items may not always be shipped together. You will receive a shipping notification email once your items have been shipped.

- Can I change the delivery address after the item has been shipped?
Unfortunately, we cannot change your shipping information after your order has been shipped. However, you may reorder your order by contacting us within 24 hours of placing your order and providing us with the correct shipping information.
Please note that if you cancel your order more than 24 hours after placing your order, you will be responsible for the return shipping fee. If your package is lost or you are unable to receive it due to an incorrect address, you will be responsible for the loss.

- What should I do if I receive a different product than what I ordered?
Please contact us at torras.jp@torraslife.com and we will respond within 1-2 business days.

4. Privacy Policy Handling of Personal Information
- (Definition of personal information)
- 1. In this policy, "personal information" refers to information about an individual that can identify a specific individual by name, date of birth, or other description contained in the information, or that includes a personal identification code. Some of the information collected about customers cannot identify a specific individual by itself, but if it can identify a specific individual by combining it with other information, all such information will be treated as "personal information" to the extent that it is treated in combination.
- (Compliance with laws and regulations)
2. When handling personal information, TORRAS will comply with the obligations set forth in the Personal Information Protection Act and other laws and regulations related to the protection of personal information, guidelines published by the Personal Information Protection Commission and competent authorities, as well as this Policy.
- (Use within the scope of the intended purpose)
- 3. TORRAS will handle personal information only to the extent necessary to achieve the specified purpose of use, unless the prior consent of the individual is obtained or permitted by law, and will take measures to do so.
- (Acquisition of personal information)
- 4. When acquiring personal information, TORRAS will clearly indicate the necessary information, such as the items of personal information to be handled, the purpose of use, and contact information, in advance, and will not acquire personal information without the consent of the individual. When acquiring personal information from a third party, if there is a legal obligation to confirm and create records when receiving information from a third party, TORRAS will comply with this.
- (Personal information of individuals under the age of 15)
- 5. TORRAS strives to comply with all laws and regulations that apply to the collection, storage and use of personal information about customers under the age of 15. If a parent or guardian becomes aware that a child has provided personal information to Sony without the consent of the parent or guardian, please contact us via the contact point set out in this Policy.
- (Safety Control Measures)
- 6. TORRAS will endeavor to keep personal information accurate, complete, and up-to-date within the scope of the purpose of use, and will take necessary and appropriate safety management measures in accordance with the current state of technology to prevent unauthorized access, leakage, falsification, loss, damage, etc., and will make corrections as necessary.
- (Supervision of contractors)
- 7. TORRAS may outsource the handling of personal information to other TORRAS companies or third parties to the extent necessary to achieve the purpose of use. In such cases, TORRAS will take appropriate safety management measures under the TORRAS common information security policy. In addition, when outsourcing to a third party, we will ensure that the handling of personal information is properly managed through contracts, etc. In the case of outsourcing to a third party in a foreign country, if a legal obligation to keep records arises when providing information to a third party, we will comply with this.
- (Provision to third parties)
- 8. TORRAS will not provide personal information to third parties without the consent of the individual, except as permitted by law. In the event that personal information is provided to a third party and a legal obligation to create records arises when providing such information to a third party, TORRAS will comply with such obligation.
- (Response to inquiries)
- 9. TORRAS will respond appropriately to inquiries about the disclosure, correction, suspension of use (introductions to products and services, etc.), deletion, and other inquiries about the handling of personal information in accordance with the provisions of laws and regulations. Please contact the office provided by the company to which you provided your personal information.
- (Strengthening systems, education, etc.)
- 10. In order to properly handle personal information, TORRAS will strive to continually strengthen and improve its internal systems, including reviewing this policy, by appointing a person responsible for managing personal information, establishing internal regulations, educating executives and employees, and conducting appropriate internal audits.
5. Payment Methods Payment can be made by credit card (Mastercard, VISA, American Express), JCB card, or Paypal.


Display based on the Specified Commercial Transactions Act --Product Specification Act Display Company name: Rakuso Tensei Co., Ltd. Company address: 3F Sanariya Building, 2-14-2 Takadanobaba 3-chome, Shinjuku-ku, Tokyo *For inquiries, please contact the customer center or inquiry form below. (Hours of operation: Weekdays 10:00-18:00)
Email: torras-koushiki@torras-global.com
Click here for inquiries Product prices are shown for each product Product delivery time Delivery will be made within a maximum of 7 days from the date of order.
We will ship your order on the same day at the earliest.
For pre-order items, we will ship them at the time indicated for each item. Regarding returns, we do not accept exchanges or returns for different items.
However, we will only accept exchanges or returns for the same product or a different color or size if the product is defective or if the product you received is different from the product you ordered.
In this case, you must contact the customer center and complete the procedure within 7 days of receiving the product.

*Please note that we do not accept returns or exchanges for vintage items due to their nature. Shipping fee: 480 yen nationwide. If the total amount of your order is 5,500 yen (tax included) or more, shipping is free.
Payment methods: Credit card, Mastercard, VISA, American Express, JCB card, Paypal
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