Membership Terms and Conditions

Thank you for registering as a TORRAS member! Members enjoy a wide range of benefits, points, and special discounts. Please read the following membership terms and conditions carefully before using our membership services. .

1. Membership rank

TORRAS membership is divided into four levels based on annual purchase amount. Each membership level offers different benefits and point rewards. The details are as follows:

1.1 Regular Member

Condition: Total purchase amount in the past 12 months: 0-8,000 yen

Benefits:

  • Point reward: Earn 1 point for every 100 yen.
  • Birthday special benefits apply

1.2 Silver Member

Conditions: Total purchase amount in the past 12 months: 8,001-20,000 yen

Benefits:

  • Point reward: Earn 2 points for every 100 yen.
  • Birthday special benefits apply

1.3 Gold Membership

Conditions: Total purchase amount in the past 12 months: 20,001-50,000 yen

Benefits:

  • Point reward: Earn 3 points for every 100 yen.
  • Birthday special benefits apply

1.4 Platinum Membership

Condition: Total purchase amount in the past 12 months: 50,001 yen or more

Benefits:

  • Point reward: Earn 5 points for every 100 yen.
  • Birthday special benefits apply
2. Membership Tier Renewal

Renewal Date: Your membership rank will be automatically renewed on the 2nd of every month.

Criteria: Tier renewal is assessed based on total purchases made over the past 12 months.

3. Points Management

The points you earn will be credited to your membership account and can be used towards future purchases. Depending on your membership level, you will earn different points. The higher your level, the faster you will earn points.

3.1 Points Expiration Date

  • Expiration date: Points are valid for 365 days and can be used within 365 days from the date of acquisition.
  • Notification: The system will notify you 7 days before your points expire.

3.2 Points redemption

  • Use for shopping: Your points can be used to pay for your order, excluding shipping costs, with 1 point = 1 yen.

3.3 How to earn points

  • Shopping: Points are automatically added based on the amount of your purchase.
  • Activity Participation: You can earn extra points by participating in certain events organized by our company or completing certain tasks.
  • Rewards: Earn extra points with a variety of rewards, including special birthday rewards.

3.4 Cancellation of Points

  • Order Cancellation: If your order is cancelled, any points earned will be automatically cancelled.
  • Return Processing: Any returns that are not defective will result in the points being cancelled, so please be careful when selecting your order.
4. Basic Membership Benefits

Warranty Extension: All products purchased by members will automatically have their warranty period extended by one year.

Member-only discounts: Enjoy exclusive discounts on selected products and limited-time benefits for members only.

Special Birthday Reward: Earn an extra 1,000 points on every purchase during your birthday month (no limit on the number of purchases).

Double Points Reward: Members will receive double points when they make purchases during certain promotional periods.

5. How to register as a member
  • Click on the link below and enter the required information to register.
    Register as a member
  • Click on the person icon in the top right corner of the navigation bar, select "Create an account" and fill in your details.
6. Other Notes

Changes to information: If your personal information (such as contact details) changes, please update it to the latest information in order to provide you with membership services.

Account Security: The membership information you provide will only be used to send you information about TORRAS membership services and products. Please rest assured that we will keep your membership information secure. We also ask for your cooperation in protecting your membership account and password.

7. Modifications and Termination

The Company reserves the right to change or update the membership program. All changes will be posted on the Company's official website. Members have the right to terminate their membership service at any time, but the points earned will be invalidated upon termination.

This membership agreement is written to give you a clear and comprehensive understanding. We hope you will make the most of our services and enjoy a wonderful shopping experience. If you have any questions or need additional information, please feel free to contact our customer service.

  • Ships promptly

  • 180-day warranty

  • Secure Payment