SHIPPING INFORMATION

Thank you very much for using https://torras.co.jp/. TORRAS aims to provide the best shipping service. Below are the terms and conditions that constitute our shipping policy.

1. Order Processing Time

- All orders are processed within 1-2 business days (business days only).
- Business hours: 10:00 AM -- 6:00 PM
- During holidays and busy periods, order processing/shipping may take longer than usual. If there is a significant delay in shipping, we will notify you by email.

2. Estimated Delivery Time

Order processing times may vary depending on the stock status of individual products, season, holidays, and other factors. For popular items that are currently out of stock, it may take longer to ship. We apologize for any inconvenience and thank you for your understanding.

3. Shipping Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. To check the delivery status, please click the following link:

[Tracking Link]

If the tracking information is not updated within 5 business days, please contact us at torras.jp@torraslife.com.

4. Shipping Areas

For delivery regions, please refer to the bottom of the page.

If your region is not included, please contact us at torras.jp@torraslife.com.

5. Shipping Information

Please ensure that all the shipping information you provide is correct. We are not responsible for any loss, damage, or delays caused by incorrect shipping information provided by the customer, including losses such as lost packages.

6. Logistics Partner

YUN Express is our logistics partner for shipping TORRAS products, and we select the carrier we deem most suitable for our customers.

7. Import Taxes and Duties

Imported goods may be subject to import taxes, duties, and other customs fees. These charges are not included in the amount you pay to us. These taxes and fees are charged by the customs of the receiving country. Please contact the customs of the receiving country directly for details on taxes and fees.

8. Frequently Asked Questions

- I ordered multiple items. Will they be shipped together?

We strive to ensure that all items arrive at your location at the same time. However, depending on the item, different shipping methods may be used, so items may not always be shipped together. You will receive a shipping notification email once your items are shipped.

- Can I change the shipping address after the items have been shipped?

Unfortunately, we cannot change the shipping address after the items have been shipped. However, if you contact us within 24 hours after placing your order and provide the correct information, we can reprocess your order. Please note that if you cancel your order after 24 hours, the return shipping cost will be borne by the customer. If you lose your package or cannot receive it due to incorrect address information provided by you, the loss will be borne by you.

- What should I do if I receive a different item from what I ordered?

Please contact us at torras.jp@torraslife.com. We will respond within 1-2 business days.