TORRAS, also known as Rakusoumirai Kabushikigaisya (hereinafter referred to as "TORRAS" or "we"), strives to satisfy our customers by providing high-quality products and services. All TORRAS products come with a 180-day warranty period from the date of delivery. By purchasing TORRAS products, customers are deemed to have agreed to the TORRAS Limited Warranty Terms. Please read the following information for specific warranty terms.
1. Warranty Policy
TORRAS products purchased from an authorized dealer are covered by a 180-day limited warranty, which begins when the purchaser receives the product.
1.1 Warranty Period and Channel
TORRAS products purchased from an authorized dealer are covered by a 180-day limited warranty, which begins when the purchaser receives the product.
TORRAS products are sold through official channels such as the official website and Amazon. Manufacturers, suppliers, and publishers other than these channels may provide their own warranties. Please contact each company for details. We strongly recommend that you purchase from these channels as we have received customer feedback regarding fraudulent orders.
1.2 Warranty Scope
The warranty does not cover the following cases:
(1) If the warranty period has expired
(2) If you purchased the product from a seller other than an authorized dealer
(3) You fail to provide sufficient proof of purchase
(4) Problems not related to quality (after 30 days from purchase)
(5) In the event of loss or theft of the product
(6) If the product breaks down due to modification, disassembly, or repair by the customer or a third party without following the official manual.
(7) Damage to the product caused by improper operation by the purchaser (including, but not limited to, use in environments with height, temperature, humidity, or other conditions that exceed the range of the usage environment shown in the advertisement, as well as improper operation of the equipment).
(8) Breakdowns and damage caused by external factors after purchase (load such as pressure, inclusion of liquids/foreign objects, etc.)
(9) Damage to the product caused by fire, earthquake, storm, flood, other natural disasters, pollution, etc.
(10) In the case of free products
1.3 Warranty Process
- Click on the link provided or scan the QR code below and fill out the form to activate your warranty.
- Please fill out the after-sales service form with relevant information or contact us at mall@torraslife.com, and be sure to provide us with valid proof of purchase, such as an order number from an official channel, a detailed description of the problem, and supporting documents such as photos and videos.
- We will respond within 1-2 business days.
1.4 Disclaimer
TORRAS shall not be liable if:
- Loss of data while using TORRAS products;
- Loss or damage to any third party products other than TORRAS products (including but not limited to damage to mobile phones, damage to screens, etc.)
2. Returns and Refunds Policy
Thank you for using TORRAS. By ordering from TORRAS, you are implicitly agreeing to the following terms and conditions.
Non-TORRAS manufacturers, suppliers, and distributors may have their own policies available to you. Please contact them for more information. Please note that return and refund policies may vary depending on local laws and regulations.
2.1 30 Days No Questions Asked Return Policy
We offer full refunds for any reason within 30 days of purchase, unless the item is damaged. Please note, however, that this refund policy may not apply to corporate purchases or bulk orders (usually defined as orders of 10 or more items).
2.2 Cancellation of an order
You can cancel your order within 24 hours of placing your order. However, please note that you cannot cancel your order after it has been shipped. If you wish to cancel your order, please contact mall@torraslife.com.
2.3 Returns/Exchanges
2.3.1 Return and exchange deadlines
- If you are not satisfied with a product purchased from an authorized retailer, you may return, exchange or refund the product if you contact us within 30 days of receiving the product.
- If more than 30 days have passed, we will not be able to accept returns or exchanges.
- If there is a quality problem with the product, you can choose a full refund or a one-time free exchange within 30 days of receiving the product.
2.3.2 Return Procedure
- Please fill out our after-sales service form or contact us at mall@torraslife.com for return instructions.
- Please provide a valid proof of purchase, such as your order number from an official channel.
- We will respond within 1-2 business days.
2.3.3 Replacement Procedure
- Click here or scan the QR code below to fill out the form and activate your warranty.
- Please fill out our after-sales service form or contact us at mall@torraslife.com. Please note that we will require a valid proof of purchase (official order number) and detailed information such as a description of the problem, photos, and videos.
- We will respond within 1-2 business days.
2.3.4 Return and exchange shipping costs
If the return or exchange is due to a quality issue, TORRAS will cover all shipping costs. However, if the return or exchange is due to a reason other than quality issue, the customer will be responsible for the shipping costs. The specific fee varies depending on the region, so please contact mall@torraslife.com for detailed address and fee information.
2.3.5 Price Protection
TORRAS reserves the right to change the prices of products displayed on this website at any time, and to correct any pricing errors that may occur unexpectedly. However, TORRAS offers a 14-day price guarantee. If TORRAS lowers the price within 14 days of the date of purchase, we will refund the difference, so please feel free to contact us at mall@torraslife.com. Please note that you must contact us within 14 days of the price change to receive a refund. However, please note that this does not apply to limited-time price reductions such as Black Friday, Amazon Prime Day, etc., and only applies to same-channel price comparisons.
2.3.6 After-sales service enquiries
Email: mall@torraslife.com
After-sales service form:
3. Shipping Policy
Thank you for using torraslife.com. TORRAS aims to provide you with the best shipping service. Below are the terms and conditions that make up our shipping policy.
3.1 Shipping Processing Time
- All orders are processed within 1-2 business days. (Only processed on business days)
- Please note that around holidays and during peak periods, orders may take longer than usual to be processed and delivered. If your order is significantly delayed, please contact us by email.
3.2 Estimated Delivery Date
3.3 Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. To track your delivery, click on the link below:
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If your tracking information is not updated within 5 business days, please contact us at mall@torraslife.com.
3.4 Shipping Area
Please see the bottom of the page for delivery areas.
If your area is not listed, please contact us at mall@torraslife.com.
3.5 Shipping Information
Please ensure that all shipping information you provide is correct, as we are not responsible for any losses, including lost packages, damaged packages, losses due to delays, or any other losses caused by incorrect shipping information provided by you.
3.6 Logistics companies
4PX is your logistics partner for shipping TORRAS products and will choose the shipping company that we believe is best for you.
3.7 Import Taxes and Duties
Countries and territories outside of the United States may charge import taxes, duties and other customs fees on imported goods. These charges are not included in the amount paid to us. These taxes and fees are charged by the destination country's customs, if applicable. Please contact the destination country's customs directly for more information on these taxes and fees.
3.8 Frequently Asked Questions
- I have ordered multiple items. Will they be shipped at the same time?
We try to ensure that all items are delivered to you at the same time. However, we may choose different shipping methods for some items, so items may not always be shipped together. You will receive a shipping notification email once your items have been shipped.
- Can I change the delivery address after the item has been shipped?
Unfortunately, we cannot change your shipping information after your order has been shipped. However, you may reorder your order by contacting us within 24 hours of placing your order and providing us with the correct shipping information.
Please note that if you cancel your order more than 24 hours after placing the order, you will be responsible for the return shipping fee. If your package is lost or you are unable to receive it due to an incorrect address, you will be responsible for the loss.
- What should I do if I receive a different product than what I ordered?
Contact us at mall@torraslife.com and we will respond within 1-2 business days.
